Showing posts with label Usability. Show all posts
Showing posts with label Usability. Show all posts

Wednesday, February 13, 2008

Google LatLong: Your content on Google Maps

"Over the past 11 months, people have created more than 9 million My Maps, encompassing a total of 40 million placemarks. That's an impressive 1 new placemark created every second! We never anticipated that people would become so interested in mapmaking, which used to be accessible only to priests, scholars, and academics."


I've made a few maps myself, none worthy of publication. Thinking about how this is probably done, Google gives up a few hundred bytes of disk space (it's not like the actual map data has to be duplicated or anything) and the user gets something that looks really impressive with relatively little effort.

But think of the bandwidth being used by someone who uses the "Random My Map" display (mentioned at the link) as a sort of alternate screen saver. Google has several things like this that can be used endlessly to throw content up on your screen whether you are there or not.

Gadgets such as this seem to say "Go ahead Microsoft, buy Yahoo, go ahead Facebook and dominate social networking (well that seemed to be true until the last month or so), but can you give users sub-second response time and an ever growing storage capacity for things that they can actually use?"

The trick to beating Google (if they don't beat themselves first) is not only capturing click-throughs, but also maintaining an infrastructure capable of keeping up with it all. "Live.Yahoo.com" is anything but lively (not to mention it will be very confusing if the merger with Microsoft goes through) so far and every day I hit popular web sites that either fail to load or load so slowly (usually waiting for a remote ad server to do its part) that I give up the wait. Do the metrics capture these failures or the frustration and resentment they may cause?

In my mainframe days we used to worry about keeping end-users response time below a certain threshold (more than a couple seconds was considered a failure). This wasn't always one company versus another, but also within a single organization, and the issue was that data-entry people and others that got paid to interact with the mainframe would not only be delayed by those pauses during which their keyboards were locked up, but would also lose focus, so that even when they could finally type again their minds would have strayed to something else.

With all our blazingly fast desktop systems does anyone even think of such a thing? Certainly not the vendors I deal with, and not the IT people I keep in touch with. They are resigned, if not happy with the the fact that our screens contain far more graphics than data and no matter how fast our desktop system may be, "painting" that next screen is going to take a while.

Google is the only company that seems to have the infrastructure to come close to the one or two second responses I used to expect, but I wonder if anyone there is keeping an eye on this, or will their be a point at which even they run out of some critical resource and subject us all with interminable "waiting".

Friday, February 01, 2008

not able to access my gmail account - Issues Logging In | Google Groups

"That didn't work. I'm so UPSET. I have a major event I'm planning and everyone's info is in the account. Is there any other way?"


Flickr, Facebook, Live, and poor old Yahoo all have growing pains at times.

Are some of these systems bursting at the seems?

How much do you trust that real "Engineering" has taken place with all your online data (nevermind your local data, we already KNOW that's screwed up!)?

I forward all my Gmail to a Live account, but have it stay in the Inbox as well. Most of the time I just use Gmail. I check Live once a month (attention Microsoft advertisers!) just to keep the account alive. But the Yahoo and Live e-mail interfaces are like sucking bowling balls through a straw (yes, why would anyone want to do that?). If I was REALLY paranoid, I could POP my mail off of Google servers and keep a local copy too... useful for a laptop that's about to do some traveling, but not as far as I can tell, for a desktop system.

I rarely have to search for old e-mail messages, and tell others every chance I get not to use e-mail as a database. But do they listen? Noooooooo!

Friday, January 18, 2008

AOL adopting XMPP aka Jabber

"Proprietary protocols are things from yesterday. Today, Opensource technologies are taking over the world! AOL / ICQ has just launched a test server using XMPP, an open technology. This means that you’ll soon be able to talk to your ICQ / AIM contacts via Jabber. Google has already started using it. So who’s next? MSN!"


I guess anything is possible. One of the comments on linked blog post indicates MS is indeed working on some sort of Gtalk compatibility (as of Oct. 2007). I certainly look forward to only having to signed on to one thing to do IM, E-mail, and a few other things, but more importantly, I look forward to having a choice of who I sign on with without locking myself away from those who chose differently. E-mail ought to serve as an example of how everything else should work on the internet. I shouldn't have to be an AOL user to communicate with AOL users, or a Microsoft user to communicate with other Microsoft users. Clearly the technologists at these companies understand this even if the MBAs do not.

Thursday, January 17, 2008

Yahoo to Support OpenID Single Sign-On - New York Times

I've posted something good about Yahoo. Day ruined.

Sunday, January 13, 2008

Laptop Project Would Welcome Intel Back - washingtonpost.com

"He called it unfortunate that Intel made statements that OLPC asked the chip maker to stop working on the Classmate PC. 'The picture that painted was one of OLPC being anti-competition, which is ridiculous. We'd like to see as many laptops out there as possible and kids have the widest choice possible,' he said."

Friday, December 28, 2007

Your Social Network

Full Image at title or click this fragment.


I also want to add that I do think there is a use for this stuff. If you've ever posted any sort of resume online (and I have) you may have given away more information than you would on one of these social networks.

It would make sense to have a central place to post (for example) a complete resume, including all sorts of personal details (name address phone number) but only have that information available to a select few, for example with a key that can be reset as in your Google photo albums. No need for this information to even be available to your "friends" list.

I have at times submitted resumes without full contact information, or without salary history, or without a previous employment history at all.

Can the interface be made simple enough to use, and yet allow for all these variations (and more)? If so, it would be a great alternative to keeping track of all the variations with Word documents, PDFs, etc. Updating a field, like your phone number, would be a one step process, and only those with "need to know" would ever see this information.

Unfortunately I don't think any of the existing "Social" sites approach this seriously (especially Facebook, which makes a lot of claims in this area).

Here is an idea, free for the taking (patent pending):

A single place where all such information about your career life, social life, dating preferences, hobbies, etc. can be typed in using combinations of free-form fields, check-boxes, menu-lists, etc. Now the hard part, as I've mentioned, is making the access matrix both easy to set up, but complex in how it parcels out information. Not desirable for a potential employer to see your dating preferences, nor for a potential date to see your employment history. It needs to be EASY for you to keep these things straight, not a complex maze as Facebook now has. I personally think that Facebook is working at too many cross purposes to make this even possible.

Orkut, on the other hand, hasn't painted itself into a corner yet by making all sorts of high minded claims while actually implementing something totally different.

For Orkut, it should be possible for me to make both my friends list and my interest groups information invisible to everyone, or only visible to selected individuals. Facebook has addressed this to a limited extent, but then muck it up with their need to generate revenue. Google doesn't have this problem, Orkut is just one of the many products they have to keep you connected to them and viewing ads, they don't live or die by Orkut.

Finally, if all of this information could be collected, and properly segmented and secured, I should be able to do the following things with it:

1: Generate a nicely formatted resume for printing out or e-mailing or posting on a web page (with a revocable key in the last case). There might be a variety of formatting options for standard government resume formats, or more casual forms.

2: Generate a business card summary from above information. There are of course $69 Windows programs to do this item and the one above, but I don't NEED or want to manage such a system on a single PC, especially a Windows one with all the security and database corruption issues it has. Windows has been so bad it has made it positively acceptable to get data off your local PC as fast as possible and onto secure servers somewhere (but NOT a Windows Home Server!).

3. Coupled with online calendar information, photos, blogs, news feeds, address lists, credit card data, and so on, you could also do automated slide shows, photo albums, either online or for printing, holiday card processing...

I can't think of anything you wouldn't want to connect up to this, assuming of course that you have confidence in the security of the application, and as I've mentioned, the online alternatives don't have a very high hurdle to get over to be way ahead of what Windows has established as baseline for local storage.

Supposedly, Google is working on an online health system that would keep (will it be selected, or all?) of your medical history, prescriptions, allergies, and so on that can be rapidly and easily shared with your medical professionals. If this can be done in such a way that people trust it, I see no reason why even less sensitive information that would go into a resume or business card, can't also be stored online, all the time, for those with a "need to know" to get at.


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See also: A Lover's Journal: Contacts Management System

Tuesday, December 11, 2007

Three Dollars Too Much

To try and thwart Nicholas Negraponte's One Laptop Per Child effort Microsoft is making copies of Windows available to a competing Intel box for $3 as I understand it. They are also working to make a version of Windows that will run on the OLPC, presumably for a similar price.

I know a lot of people that use computers. Before I left the big city to head for the beach I might have had conversations about home computer use (leaving out work related use for the moment) with dozens of people. But having been in the boondocks for a while my circle of friends has grown smaller. Get this though, here is the percentage of my Windows using friends who are reporting significant problems with their home installations: 100.

It just struck me the other day that I don't know any Windows users, not one, who isn't having problems, and I don't mean minor problems, I mean major "lost everything" problems. To help convince you that I'm not making this up, here are their stories, names omitted to save them the embarrassment...

Case A is a retired technologist, programmer for the Apolo moon missions, inventor, and aspiring author. He doesn't want to tinker with computers any more, he just wants to write his books. For months he has been doing so on a laptop, without major incident, but having "normal" Windows users issues with pop-up ads, spy-ware, spam, and drivers mysteriously failing to do what they used to do. His reaction to these problems has been to remove almost everything except Microsoft Office from his machine. Having sent him either links, or actual files that require Adobe Acrobat or Real Player I find that he has uninstalled those things out of fear. Nevertheless he managed to get Internet Explorer outfitted with so many "helpful" tool-bar additions that there was little screen real-estate left over for anything else. His sound card stopped making sounds, pop-ups continued to pop-up and he complained that the machine was getting slower and slower. He didn't want to try Firefox though as Microsoft has succeeded in convincing him that his problems have nothing to do with Windows itself, but just that big-bad world that it has to live in on the Internet.

He recently called in a panic to tell me that his machine, a laptop, suddenly wouldn't boot at all. Long story short, he had installed yet another "security" package from his ISP that had caused the condition. A trip to the shop for an overnight stay and $65 later the machine was working again. Fortunately, the fact that he hadn't done a recent back-up didn't cost him anything as they were able to retain his existing file system. Fortunately or otherwise, he was so shaken by the experience he purchased another PC as a "back-up machine" on the rather safe assumption that a similar thing will soon happen again. If the medicine makes you sick, try taking more of it.

Case B is a dear little lady that I agreed to help with her e-mail problems. Now I've steadfastly refused to get involved with anyone's Windows issues other than offering generic advice such as "why are you still using that crapware?" but in this case the problems seemed to be mostly "older person trying to cope with new-fangled technology", so I stop by once in a while to get her unstuck with sending a reply, forwarding a message, or attaching a photo. Unfortunately this has turned into three machines so far. The last one I purchased myself, used, from a shop I trusted, with a clean install of Windows XP and little else. I put on anti-virus programs and such, and so far so good. I can't be sure that her earlier machines were hardware or software failures. At some point it gets hard to tell from a post-mortem point of view. Power supplies burn out, fans die and machine overheat, often after running at 100 percent CPU for days at a time doing no-telling what in the background. If she manages to kill this machine, her next one will run Linux. Enough is enough.

Case C is a minister, on a dial-up connection, who really doesn't do much more than e-mail and print out church related materials from time to time. When I first saw his machine it had an obscure virus that was not removable by any of the major packages that are supposed to do such things. Fortunately I learned this through research, which was much quicker than trial and error. He too took it to a "competent" shop who managed to get rid of the virus and most of his applications software at the same time. I'll be installing Open Office for him and he is already using Firefox, thanks to some other kind soul he ran into. Should the need arise, he will already be over the hurdles that tie most people to Windows.

Case D is a couple of guys that run a small home business involving shared files with several other people working at home. Their Windows machines, although of relatively recent vintage are always bogged down doing something in the background that nobody can quite define. Opening a web page is a go-to-the-fridge-for-another-coke sort of operation at times, and while some of this problem is a slow ADSL connection and a care-less Verizon support system, my Apple laptop works pretty well on their network, even wirelessly, while their hardwired desktop systems continue to crawl.

Finally, the co-workers in this small business are always having trouble with their PCs too, except for the one Apple user of course. So those machines have to be regularly hauled over to "headquarters" for diagnosis and I dread even hearing about the long tortuous road to recovery, which is often followed by an almost immediate relapse.

So those are my sample points. All of them. Other people I know that are using Apple computers or Linux haven't been complaining much about slow systems or slow Internet or random crashes. Oh I know, there are Apple machines that are junk (I had one of those once too) and Windows machines that perform flawlessly, those just don't happen to be in my universe of users at the moment.

Worth three dollars? Hardly.

Thursday, December 06, 2007

Developer's Guide - Google Chart API - Google Code



Suddenly this week, Google is kicking ass. Hey copy-cat department over at Microsoft: Time to get back to work. We expect to see these features in Windows Live by Monday!

Thursday, October 11, 2007

Saving Facebook

It's all been said already by those who can say it better than I can:

The Children’s Hour: Facebook Apps Are for Toddlers (There, We Said It)
Blackbird, Rainman, Facebook and the Watery Web
Facebook ‘Grants’ Devotees a Disappointment

But when did I ever let that stop me before?


My history of "social web" goes something like this...

I've had a web page for almost as long as individuals outside of universities could have web pages of their very own. Why? Because it was there. I've always been more interested in the creating/writing/tinkering than with whether anyone was reading it. I've never even told family members or most of my friends (and certainly not employers) that I even had a web page. My web pages have always been anonymous, or as now, used an "online" identity, and I think with fairly good reason. Until someone pays me to be a journalist, I'd just as soon not have to worry so much about identity theft, stalking, and things like that.

In the time since the early Web, I've participated in dozens of online activities, chat rooms, IRC, instant messengers (just about all of them at one time or another), and on to 3D virtual reality systems, which led to operating a forum, creating a lot of content for the forum, starting a blog, then another, and another, buying a few domain names, and so on.

In the process, I've made a few online friends. People who I would never have met in real life, but who are just as much friends as those I have met in real life. Friendships are built on common interests, common viewpoints, common struggles, longevity, trust, and so on, and whether they are primarily face-to-face, primarily by e-mail, on-line chat, or Morse Code, I think is far less important than those other factors.

But I'm not sure the founders of Facebook see it that way. In fact they make it clear they want you to only use your real name, something I am loath to do. I know this because I saw one of them in a YouTube interview say exactly that, and that their goal was to mirror each persons "real world" network of friends, associates and relatives. I'm getting ahead of myself though, first back to my history...

One of the many things I did to experiment with the Internet was to set up a domain named "Paperworth.com". The original plan was very simple. At the dawn of the personal web page era, it occurred to me that there were far too many people giving far too much information out about themselves to total strangers. My plan was to do a tongue in cheek parody of such efforts as an example of what not to do. Paperworth, a name I chose because I couldn't find that real name in a phonebook or online anywhere (I have since) was going to be the name of a fictitious family in "mid-America" who's father had just gotten his very own web page for the family. I've told this story before, so I won't drag it out, but I was going to include photos of the family, pets, and kids, including such useful tidbits as where we hid the spare key to the house and what the kids route to the school bus looked like. I'd have photos that carelessly exposed credit card numbers, private phone numbers, and so on. The only thing that stopped me from doing it was having a real job at which I worked too hard, and too many other "hobbies" like getting drunk five nights a week and recovering the other two. OK, I probably shouldn't have divulged that last part, but I've reformed, retired, and told potential employers where they can stick it so many times that any career for me will have to start with busing tables anyway. Of course when I did have enough time to do the project it was too late. Real people everywhere were now telling more about themselves to the entire world than I could ever have made up, the joke had become real, only in its reality, it wasn't funny any more.

With that in mind, I've since anonymized my domain names, checked pretty carefully for identifying info on those web photos and so on. Do I think it would be impossible to track the real me down if someone were determined to do so? Of course not. Just as you can't keep some nut from picking you at random in the grocery store parking lot as someone worth giving a hard time to, nothing protects any of us from random acts of insanity, or from very determined villains either.

So, when I first wrangled an invitation to Orkut out of curiosity (and before they were acquired by Google), I used a fake name. Orkut was fine for what it was, but it wasn't all that interesting to me. If everyone I knew in the world had suddenly shown up at Orkut, I would certainly have wanted to continue using e-mail, the telephone and air travel as a means of communicating with people. The groups you could join on special topics were less useful than the average IRC channel or Usenet group or web forum on the same topic. I soon dismissed Orkut as not useful enough to stick with. In fact at some point when I realized that almost all the messages I was receiving in Orkut were in Portuguese I just deleted my account. Apparently it had become really popular in Brazil.

It wasn't until MySpace was in the process of getting purchased for billions that I decided to test those waters again. This time didn't take nearly so long. I hated MySpace. First of all I didn't know anyone there. The interface was cluttered from the get-go, and all the features that allowed you to customise your "home page" (or whatever they called it) only seemed to make it more so. Add to that the system was very slow at times, and the things that would often spill out onto the screen taught you more than you wanted to know about MySQL and PHP (or whatever language they were using at the time). My testing of MySpace ended after only a week. I kept the ID for maybe a month, checking back from time to time for an announcement that they had thought better of it, wiped it all out and started over. When no such announcement came I again cancelled my account. One less thing to generate e-mail reminders that I hadn't signed on for a while or... whatever.

Always a glutton for punishment, I was intrigued again by the hype over Facebook (instead maybe the nature of the hype should have served as a warning).

So I signed up. Nobody invited me. Nobody I knew had told me how great it was. I just made up a name, not my real name, and signed up. There was nary more than a mild warning that they wanted you to use your real name. But like the second thing they asked for, my credit card information (which they said would be for "my convenience" in making future purchases) I decided not to take that request too seriously. Like almost everything online today, my "proof" that I was a real person consisted only of my giving them an e-mail address they could send my authorisation link to. Whoop Dee Doo! But then, I wasn't as hung up on this "real person" angle as the Facebook people seemed to be.

Oddly enough, using my online name, I was eventually discovered by several of my online friends. Hey, this Facebook thing might be useful after all! Hopefully they weren't going around looking every new user up in the phone book or something. I continued to not worry about it.

But then I looked up my university. Not working at the moment, I couldn't "join" as a member of some company, but I wanted to join something that was more than just a special interest group "sewing for men" etc. So I went to my university, where I found out you had to actually have an e-mail address associated with the university to join. Hmmm, I'm a member of an alumni thing. Is there an email address associated with that? Turns out there was, but I had never signed up for it. So off I go to do that. Of course they are fancy and really serious about identity, they get your name and address so they can send you letters begging for money. And of course if you are going to have a chance to contact old school chums through that (assuming I had any) using a fake name you just made up a few years ago would hardly do.

So now I was stuck. To test this whole social network thing with my alumni association, I'd have to change my name to my real name on Facebook. Could I even do that? After all, I'd already sworn on a stack of Bibles that I had used my real name in the first place. But the name change option was pretty easy to find, well trodden path I would say, complete with a fresh warnings like "You must use your real name", and "Facebook staff must approve your name change". Sure they do. The staff seemed to have done their work in mere seconds. My network of Facebook contacts didn't even notice a ripple in the space-time continuum.

So now that I was the real me, I could look up people and connect like crazy with other folks I went to school with right? Well, maybe. Only problem being that as wildly popular as Facebook might be at Harvard, and Stanford, and Starbuck coffee shops around Silicon Valley, it didn't seem to have caught on so well with my ole buddies at Podunk U. I couldn't find a single name there that I even remotely recognized, nor a picture, and similar to my experience with Orkut, it seemed that everyone who went to college where I had, now resides in India or Brazil. What-up with this?

Then I tried my high school. Well, I didn't see anything that required I have an old high school e-mail address, if there even was such a thing. Only problem is, they had a drop-down for the year I graduated, only the years didn't go back far enough to cover when I graduated. Now I know I'm old, but this is ridiculous. It's not like I was in the first (or 8th) graduating class or anything. I don't actually know how long the school had been around before I went there, but I know it had seen some wear and tear. So, essentially, there was not a single soul I recognized from my high school either, even though they would have all been younger than me, I should have been able to spot someone or some name, that I'd recognize. Well, at least they all hadn't moved to India!

Now this last week, a fairly well known online celebrity known as "Mini-Microsoft" was unceremoniously ousted from Facebook for the obvious TOS violation. Now MM couldn't exist as he/she does being critical of Microsoft from within, and I'm quite sure the individual made no effort to join the Microsoft employees group as that would have required an identifiable MS e-mail address. So what was the problem? Did some MS exec apply pressure to the company they were talking about investing a few million in? Inquiring minds are still inquiring on that I guess.

So there it is on "Real" versus "Virtual" identities. Facebook is only interested in the former (preferably with credit card information to go along with it), and not the latter (even if you have more REAL friends online than virtual friends in the real world). They talk a good game about verifying identities, but they really let alumni associations and workplaces do all the work. Want to game the system? Get a free web site from Google (or AOL), form a fake company and you and all your fake friends are off to the races! Are you getting the picture yet about what this company is really all about?

Now on to usability, and usefulness of Facebook. In short, as far as I can tell, there isn't any.

Is there an IM (Instant Messenger) capability? Well, no, unless you count keeping a web page open and bringing it to the foreground every 30 seconds as there is no beep or other indication of activity. Do they hook up with AIM - no, MSN - no, or the free and open Jabber used by Google - no.

They have something that sort of resembles e-mail, except that you can't send from a real e-mail system into it, or from it outbound to a real e-mail system. No, instead, you are supposed to go about your business as usual, until something important happens like, uh, someone throws a virtual pie at you from within Facebook at which time you get an e-mail message that summons you to Facebook where you are informed that "Someone has thrown a pie at you". And that's it. No fancy graphic, no splat sound, nothing. You have to wonder why they couldn't have just included the text with the e-mail message they sent you... as in: "Someone in Facebook has just thrown a pie at you, you might have better things to do than check on that right now, but if not, come on in." Who in their right mind would want to use this for business, or anything that remotely resembles business? Oh, yeah, Robert Scoble.

Yes there ARE some people who get paid to play with technology and write about their experiences. I don't begrudge such people the idyllic life they lead. I do get annoyed at the presumption that they have anything meaningful to say about how the majority of us... and by "us" I don't mean factory workers and plumbers, I mean people who work with technology, like payroll system, billing systems, aircraft avionics, and so on... how that fairly large group of people are going to benefit by whatever the latest fad is in Silicon Valley. (And while we are at it, shouldn't some of these WhizzBang things be of benefit to factory workers and plumbers?) I mean unless you are in some sort of specialized area, that somehow (and I can't even imagine how) benefits from sending and receiving a constant stream of text messages regarding what you had for lunch, how is a service like Twitter of any use to you? Sorry, but to me it can never be anything but a toy, and if you really need text messaging from anywhere at any time, then Blackberrys are already in place and do that job just fine. A better use of Silicon Valley's supposed brain power would be to duplicate the functionality of RIMs service at a fraction of the cost. How about free?

Oh, but back to Facebook, a program, that like Myspace, might dump screens full of MySQL and PHP statements out at you at any moment. The same program that wants my credit card info RIGHT AWAY, just in case they, um, need it for something, takes a regular DUMP (we used to call it that in my mainframe days and nobody ever laughed, I don't know why, it seems like such an uncomfortable word to use now) on my screen with all sorts of information that I suspect the programmers would rather I not see. How can they expect to be taken seriously? Just because the kid that started it, or stole the code, or whatever he did, looks and acts a lot like the young Bill Gates? Pull the other one. That seems like a reason to avoid Facebook like the plague. Why would anyone want to go down that road again? The biggest detour 'round the barn that technology has ever taken, Windows, and we are looking for someone just like that to invest our time, no, time and dollars into? OK, I'm dense, I admit it. So 'splain it to me Lucy.

OK, so you've now figured out I don't have much use for Facebook. I don't. As it stands anyway. But I'm not above giving my advice, and then saying "I told you so!" later when the company has run aground. Like, you know, when I was against Apple's switch to Intel, which I'm still sure, eventually, in thirty years or so, or someday, will be seen to be the mistake that I.... Well, OK, I probably got that wrong.

Take Second Life for example. For the life of me I can't figure out what to do with it other than to go in there and play tinker-toys. It's fun. But I think it should be more than that. IBM thinks it should be more than that. I think it can be more than that, easily, relative to the difficulty of a virtual reality in the first place. I've begged in the forums (while they still had forums) for better interaction with the outside world. Nothing. But I go in to talk to an IBM guy, in a well built IBM "build" and he knows less about IBM than I do. Five minutes and I've done all there is to do there other than oooh and ahhhh over how nice their building is. But these things have to be more than just fun don't they? They have to be useful for something. I'm a big supporter of Second Life, have been since the beginning. I go to an IBM presentation, "simulcast" in "real life", "Second Life" and some other virtual world (one I used to use and don't have much ongoing respect for) and the whole thing seems silly. The slides aren't in sync with the speech, they keep having to pause for technical issues, and as far as I can tell, and I really had to stretch to get this out of it: "we're in there, because it's there, and we don't have anything better to do."

Well, there is nothing wrong with doing something just because it's fun. People play video games for fun, go bowling for fun, and if they want to send text messages to each other all day for fun, who am I to say they shouldn't? Just don't pretend to be anything else but a fun thing. Second Life, if after all this time you haven't seen the advantage of hooking your virtual meetings into an IM, IRC or other text interface, I guess you never will. Can I ever send a message to an SL user without going into the interface? Can't each SL user have their own web page? Can't Facebook, using standard old HTML and RSS and messaging technologies work seamlessly with iGoogle, MSN Live, and AOL Instant Messenger? It isn't rocket science, but I guess if you 're all about scoring the next big billion dollar buy-out you can make it look like it is.

Warning to investors: It isn't worth it. Scoble and some others will tell you that once a company builds that walled garden and gets a few million users inside you will never get them to switch. Some carefully chosen examples will support that claim. But tell Yahoo that people haven't migrated from Geocities or their own e-mail program, not to mention search. Tell Blockbuster that Netflix hasn't hurt their business, or tell Netflix that Walmart, Amazon and Blockbuster going online hasn't hurt theirs (even if some of those efforts haven't been spectacular). There is a healthy ebb and flow of customers in any healthy commercial ecosystem whether it's cell phone carriers or plumbing supplies. Where there isn't that free flow of consumers there is decay. Windows, and the ecosystem that surrounds it is a perfect example. That's being fixed though, it took way too long, but it will get fixed eventually, with or without Microsoft's cooperation.

I don't think the tech sector is stupid enough to go down that road again, not during this generation of users anyway. Maybe in another twenty years when the echos of "Where do you want to go today?" have faded.

What we need today are more projects like OpenID, Jabber, cross platform operating systems and browsers and a spirit that says "I'm going to compete on features, I'm not going to lock you in, I'm going to let you weave in and out of my system freely and into others that may be of more use for you in other areas. You can get my stuff on your phone, instant messenger, home page, or inbox, it's all up to you, and we will take input from all those sources as well. And one more thing, we'll value you as a person whether you use your real name or not. We'll take the real you or the virtual you, and let you hook up with other people however you choose."

I don't hear those words coming from Facebook, and until I do, they can't be the next big thing.

Update: Apparently Dave Winer has pointed out that Facebook is a closed system. So Scoble now agrees that it sucks. Which seems odd considering his name is on this document:

http://opensocialweb.org/

here are some other handy links on the subject:

http://microformats.org/wiki/social-network-portability

http://movemydata.org/home.html

http://groups.google.com/group/social-network-portability










Thursday, September 27, 2007

Amazon MP3 Music Downloads

Amazon MP3 Frequently Asked Questions
Which computer operating systems are compatible with Amazon MP3?


You can buy songs from any computer with a web browser capable of downloading files from the Internet. The MP3 files you purchase will download directly to your computer and are compatible with any system that can read the MP3 music format. The Amazon MP3 Downloader is a tiny application that is required for purchasing and downloading an entire album and is currently available for Mac and Windows operating systems. If you use Linux, you can currently buy individual songs. A Linux version of the Amazon MP3 Downloader is under development, and when released will allow entire album purchases. For more information, please visit the Amazon MP3 Downloader Help page.

Good news everyone.

** UPDATE **

I downloaded two songs using Linux. Works great!

You need a special utility to download an entire album, but that utility is not available for Linux (yet). Promised RSN.

Someone somewhere asked hadn't Amazon figured out how to create zip files yet. Possibly they don't want to count on users being able to deal with them and are rolling whatever file packaging they are going to do into a "foolproof" interface they supply. If that's all that's going on, it shouldn't take long. One less proprietary OS dependency for me (I've bought music through iTunes, but use Linux software to serve and play them).

Get with the program Apple! Don't become just another Microsoft mini-me! (Lock-in)

Tuesday, September 04, 2007

Years in the Making, Powerful Yahoo Mail Is Worth the Wait | Personal Technology | Walt Mossberg | AllThingsD

Even though almost every comment submitted for this article disagrees with the favorable treatment given to Yahoo mail, my post must have gone over the line somehow. It got deleted. I hate when that happens, and when it happens I tend to become a bit bitter about it. I don't remember what I wrote now, but basically pointed out that the review was wrong, WRONG, WRONG! and that it read like a sales piece for Yahoo (which I still think it does).

Saying that doesn't make it so (in other words I wasn't accusing them of being on the take, just implying that it read that way) but having my saying that deleted makes me wonder just what the fixation is between ATD and Yahoo. It merits watching. They're independent, yada, yada, yada, but they got to get advertising from somebody. And they've even boasted lately about how frequently they write articles about Yahoo. Let's keep an eye on who wins the big banner ad sweepstakes shall we?

Succinctly:

(1) Only Gmail and AOL/AIM mail (which was not even included in the comparison) allow you to read your e-mail into any generic local POP/IMAP compatible reader without paying a fee (Yahoo and MSN charge for the privilege).

(2) All the e-mail systems under consideration now have more storage than the average person is ever likely to need. Only Gmail offered it first and the rest followed. Sans competition, Yahoo mails storage limits actually went DOWN.

(3) Yahoo's spam filtering is horrible. Again, they make you pay to get better service in this area.

(4) Yahoo is slow. That's in web mode. Comments in the referenced article indicate the POP capability is even slower. I have no reason to doubt that.

(5) Finally, Yahoo ads are obtrusive, annoying, and so bloated they even crash your browser from time to time, not to mention adding even more delays between screens. Gmail ads are text only, take up little real-estate, and because they are targeted, are occasionally handy to have around (for example taking you to pages that allow you to track a package when you get a confirmation from a vendor on something you have ordered).

As I've had to do with other "objective" journals, I'll be mirroring my posts to the WSJ and affiliates right here from now on. Heck, I may even cancel my (paid) subscription. I'm PISSED!

Friday, July 20, 2007

Slashdot | Open Library Goes Online With Public Domain Books

From one of the articles:

With the backing of some of the groups opposed to the Google Library project, the Open Content Alliance should experience smooth sailing.

In other words, the group trying to tie up Google in the courts is off doing something very similar on it's own. Typical outcomes for such efforts is to plod along offering competition to the product being litigated and in the process try to make the venture unprofitable for the target organization. Once case is settle out of court (or in) competing product is dropped like a hot potato.

Why would ANYONE trust Yahoo, MSN, HP or Adobe with content of any kind?

I fail to see what is wrong with the Google approach: I can search on content with strings. If the found content is not under copyright I have full access to it right away. If the found content is still under copyright I can at least verify that it actually covers the topic I'm interested in (as opposed to just containing a word or two in the glossary) and I can then procede to order the book, go to my public library, or whatever I need to do to get the information.

I love Project Gutenberg and the like, but considering the players involved this thing stinks to high heaven.

Of course Google could just make it easy on themselves and pull the plug on their efforts right now. Let these bandwagoneers do the heavy lifting and just provide searches on it all (which they are likely to do in any event).

My guess is though that this group will disband about a day after Google stops scanning.

We WILL get fooled again!

Monday, March 05, 2007

Wired: AP Technology and Business News from the Outside World on Wired.com

As the professor on Futurama says: "Good News Everyone!"...

"Diebold Inc. saw great potential in the modernization of elections equipment. Now, analysts say, executives may be angling for ways to dump its e-voting subsidiary that's widely seen as tarnishing the company's reputation."


Good news, because Windows based flaky touch screen systems will get a much deserved black-eye.

Good news, because maybe a few taxpayers (regardless of political affiliation) will be outraged by yet another wholesale replacement of voting systems by what is (almost**) certainly going to be more of the same. You think the laptop, touchscreen, and software (particularly Microsoft) sales reps are going to just sit idly by as Diebold leaves the playing field? With luck a few well placed (and as many cases as not Democratic leaning) election officials will be publicly driven from office. Do I care whether they are corrupt or just stupid? Um, no. In fact, corrupt governments might tend to watch how they spend our money more carefully. I want the spending on things that obviously don't work to stop, no matter what the cause.

Good news, because it might serve to remind people how close some of the 2006 results were (just as close in many cases as Florida 2000) and yet very few of these results were contested by Republican losing candidates, who could have wasted more taxpayer money with a nod. The one case of a contested results in the states surrounding me was in fact one in with a republican won by a comfortable margin. The Democrats called for a recount anyway. There is no doubt who the "ends justify the means" crybabies are (except in the mainstream media that is).

Good news, finally, because there is (**at least) some chance that the few stories of poor to non-existent systems analysis that went into these new touchscreen voting systems will yield some viable open source alternatives (in fact open source applications running on Linux are ready to go.)

I'll continue to spank posters on Slashdot, local forums, and newspaper editors, who imply that an election has only been mishandled when Republicans win. That shallow thinking HAS lead to tyranny (even if a tyranny of "the masses") in other countries and it will do so here if not stopped.

Friday, March 02, 2007

Adobe wants to be the Microsoft of the Web

"What is not appealing is going back to a technology which is single sourced and controlled by a single vendor. If web applications liberated us from the domination of a single company on the desktop, why would we be eager to be dominated by a different company on the web? Yet, this is what Adobe would have us do, as would the many who are (understandably, along some dimensions, anyway) excited about Flex? Read Anne Zelenka’s post on Open Flash if you don’t think that Flash has an openness problem. I’m not eager to go from being beholden to Microsoft to being beholden to Adobe."

Wednesday, February 28, 2007

I Almost Ordered a Sprint Phone...

but ...

The page cannot be displayed

There are too many people accessing the Web site at this time.

Please try the following:

HTTP 403.9 - Access Forbidden: Too many users are connected
Internet Information Services


Technical Information (for support personnel)

  • Background:
    This error can occur if the Web server is busy and cannot process your request due to heavy traffic.

  • More information:
    Microsoft Support
-------------

Thanks go to Microsoft for saving me from another unnecessary expense!

Monday, February 26, 2007

Post Office Pitches New 'Forever' Stamp

"Here's how it would work. If the 3-cent increase takes effect next year, the forever stamp would be made available for 42 cents, the same as other first-class stamps. If the first-class rate were to rise to 45 cents in a few years, the 42-cent forever stamp would still be honored for postage on letters. Once the new price took effect, forever stamps would then sell for 45 cents."


Such a drop dead obvious idea, I first started thinking about such a thing back when postage was under 20 cents.

I was reminded of it recently when I found a bunch of unmarked "temporary" stamps that the postal service often issues when they have asked for a rate increase but it hasn't been approved. Sometimes they will put a letter ("a" or "b") on it but usually it's just a flag, or flower. The concept is that people are supposedly going through stamps so fast that a sheet of these will only last a few weeks. Not me though. I used to buy sheets, then rolls, then books as the newer technologies came into play (books for the no-lick variety for example). But then I misplace them, only to find them a year or more later. I don't think I am alone in this.

Once a few years ago I put such a stamp on an envelope and presented it in person at the counter just in case it was not sufficient. It wasn't, as the postal employee gave me a dirty look and informed me that the stamp I had used was only worth a penny. I still don't know if I believe that, but by implication, they also have issued "supplement" stamps that will make up the difference between the old rate and the new as yet undetermined) rate. I have no recollection of buying such a stamp, but maybe I did.

More recently, I did a similar thing, not wanting to get the evil eye, I told the postal employee right away that I didn't know if the stamp was worth anything near first class postage and simply wanted to buy the difference rather than throwing all such stamps I had away. (An exchange program for stamps would be nice, but I don't think any such thing exists). This employee was at least friendly about it. Said he didn't recognize the stamp. Then consulted "The Book" and couldn't find it there either. I was about to call the whole investigation off if it was too much trouble, but he went around asking all the other postal clerks if they recognized it, finally going into the back of the post office for several minutes.

Hmmm I thought, maybe this wasn't a postal stamp at all, but some free decorative thing like some charities send out. Was I about to be arrested for postal fraud? Finally he came back though, telling me I owed two cents, which I also didn't believe. If they had had to search that hard for the stamp it must have been 15 years old or something, but I payed up and didn't think much more about it. Until just now when I heard this reported on the radio.

So, congratulations US Postal Service, for demonstrating that someone within your ranks has two contiguous brain cells. You must be taking classes in "innovation" at a Microsoft training facility somewhere.

I intend to stock up on these stamps and never have to buy stamps again!

Well, unless until I lose them.

Friday, February 16, 2007

Apple - Support - Discussions - MacBook Close and shut down .

Every now and then I take a look at the Apple discussion boards to see if there are any major problems affecting Apple users. I concluded long ago that the most common problem for these things, particularly laptops is overheating. For some reason, even though there are all sorts of failsafe mechanisms both hardware and software to deal with an overheating processor, nonetheless, what often seems to happen is the processor itself, after screaming for help in various ways, does all it can do in the realm of self preservation and just stops.

One can only assume after all the hand waving and shrugs from people who claim to work for Apple that much of this is totally beyond their control, it ain't your friendly Apple COMPUTER company any more you know.

But this visit to the Apple discussion forum took me to a post for someone who WANTS his computer to just suddenly stop. Apparently this guy has never used a computer of any kind before and expects to just turn the thing off like a TV set. Well, that WOULD be nice wouldn't it, but the notion of a purely "appliance" PC has never had enough traction for a successful implementation, even though some have tried.

More surprising, Apple employees missing in action on this discussion forum. Sometimes they seem to monitor the thing and sometimes they don't, although they seem to monitor quite carefully for disparaging remarks about Apple, while ignoring actual customer problems. But in this case, even other helpful Apple users seem to be ignoring this quite easy to answer question. Either that, of Apple users have become more computer illiterate than ever. Has the forum become so useless that the guru users have stopped visiting it?

I'm still quite sure that in spite of strong laptop sales, all the DOA and seriously messed up systems that Apple is shipping will cost them mind share sooner or later. I think laptops sales are strong for everyone making computers as more people switch to laptops from desktops, and with much higher margins on laptops this is good for everyone's bottom line. Yes, quite a few more people are buying Apple computers to run Windows, but this is will be a short lived phenomena if many of those people have bad experiences compared with earlier experiences with Dell and Compaq etc.

Anyway, I wrote and explanation for why computers don't shut down instantly. An Apple person should have been on staff to do something as simple as that... heck you could almost automate the process. Maybe one day soon there will be computers that can be just shut off, by under-the-covers elimination of the distinction between shut-down and sleep modes for example, but that's another story.

Thursday, February 15, 2007

Horseshoes and Hand Grenades: Joel Johnson Returns...to Spank Us All for Supporting Crap - Gizmodo

'You want to know the punchline? The average Joe that makes up the market is smarter than you saps. The market-at-large waits until a clear leader emerges, then takes a modest plunge. You may think you're making up the "bleeding edge" of "gadget pimpatude" but you're really just a loose confederation of marks the consumer electronics industry uses as free market research and easy money. "Give me the latest version," you coo, hiking up your skirt another inch over your exposed wallet. "Point Oh One upgrades make me so hot." '


Hard to pick a best paragraph from this story. Well deserved criticism of tech media.

Sunday, February 11, 2007

My-ESM Research - iPhone margins smaller than reported, claims analyst

"Apple hasn't invented anything really new here. Multi-touch already existed; Apple did not invent it. What they have done is what they are famous for -- they have improved something. The touch-gesture vocabulary, the excellent integration of touch into every aspect of the iPhone's operation, and the overall simplicity of operation is what is really new. And it is very, very good!"

Tuesday, February 06, 2007

Apple - Thoughts on Music

"In 2006, under 2 billion DRM-protected songs were sold worldwide by online stores, while over 20 billion songs were sold completely DRM-free and unprotected on CDs by the music companies themselves. The music companies sell the vast majority of their music DRM-free, and show no signs of changing this behavior, since the overwhelming majority of their revenues depend on selling CDs which must play in CD players that support no DRM system."