"There's no other major item most of us own that is as confusing, unpredictable and unreliable as our personal computers. Everybody has questions about them, and we aim to help."
Add to that several entire industries milking the whole scheme of things and pretty soon you are talking real money eh?
Just like our bloated government, the tech industry has grown up slowly and inexorably, and around sub-standard software that only runs on second-best hardware. If you could just wipe the slate clean and start over almost anyone could do a better job of it, but now, it's only in users interests to get it right, and what do they count? A captive audience, the vendors rightly say: "don't worry about them, they aren't going anywhere." And they are right for about 90 percent of you.
Must suck to be a slave to Microsoft.
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