"The Inspector General’s report indicated the agency’s oversight of passport files had “many control weaknesses including a general lack of policies, procedures, guidance, and training'. The agency was also criticized for having no standardized response or disciplinary process for employees who breach personal files."
Uh. How can I add to that?
Oh, yeah... planning for new projects and documentation of past projects could use a lot of work too. But in those things that seems to be just how things are done at the fed level (with some exceptions in the military... planes, helicopters and munitions don't tend to work too well, or at all without planning and documentation).
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