Tuesday, August 29, 2006

A Lesson Plan For The DOE

"Another week, another preventable exposure of citizen data at a government agency. Last week's spillage in the spotlight came courtesy of the U.S. Department of Education. A glitch in a new software program created a situation where the wrong client data was being shown to people trying to update their student loan accounts. After a number of complaints, the DOE shut down the affected Web pages. Then apparently, they worked on stonewalling.
If the contractor and the DOE spokesperson were for real, and knew this little about the incident after the fact, it kind of makes you wonder how much attention both the agency and the contractor were paying to begin with. There's a lot of data here to be responsible for, and that's where "taking it seriously" really comes into play. You can't just talk the talk, you have to walk it too."

Still not holding our breath.

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