Thanks for actually listening and reasoning with me. :) - Our management team responds best to issues like this when communication is clear and to the point. Microsoft does not actually take the media back to "destroy" it. It is the responsibility of the selling company to do this when reported. (I know, I know)
I definitely understand your position, and can relate to wonder "Why" this is occuring - many times users wonder what their repair shops have done with their machine (well, yours is an entirely different issue).
Note: I don't actually use Windows any more, but my guilty conscience over being a member of the computer profession causes me to try and help others use it from time to time (an occurrence I try more and more to minimize).
What I find ever more interesting is all the things that Microsoft doesn't do! Many people are surprised when I tell them that Microsoft doesn't actually create the Windows CDs or documentation (if there is any) that comes with their new machines. Now we find that they can't be bothered to shred inventory that has been reported not available for sale.
With the sub contracting out of Windows coding and bug fixing to other countries (and as far as I know they are contract people not actual Microsoft employees) they approach a Nirvana that only the like of the RIAA can match, namely collecting the largest part of the funds for a product while at the same time having the least possible responsibility for producing it.
Must be nice you old "softies".. Must be nice.
update: here is thhe link to the forum, which Blogger seems to be ignoring (I'm using a beta, oh wait, they are ALL betas!):
*link*
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