Official Google Docs Blog: Aliza's chronicles: climbing out of document hell

"Adopting Google Docs into my suite of favorite Web apps came about after mixing up spreadsheets on a project where multiple people were updating the same document and emailing it back and forth. Looking back, I can't believe how primitive our 'organizational system' was at the time. I finally gave in, uploaded the spreadsheet to Google Docs and invited team members to view and update it. Only one person had trouble accessing the document (user error)."