"In theory, governments should mandate standards, not implementations. But in practice they mandate implementations all the time. Recently, for example, I renewed my passport. The procedure was less painful than a decade ago. While I grumbled at having to convert my digital data and images to paper and snail-mail them, at least I was able to use Acrobat to fill in and print the form.
Of course, if I wasn’t an Acrobat user, I would have to become one. Then there’s the sheer overkill of this solution. Gathering basic facts from citizens is a problem better solved by the simpler and more universal technology of Web forms."
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